Enterprise Content Management has a top ranking on the scale of project complexity – the decision-makers are aware of this challenge. Handling unstructured business content (e-mails, images, office documents, and similar documents) plays a more important role in the daily work of most employees than the use of structured data coming from systems such as ERP or CRM systems. Implementing a specific ECM strategy is viewed by enterprises and organizations as an opportunity to gain competitive advantages, significant cost savings, better process support, and an enduring enforcement of regulative and legal requirements. Until now, rolling-out and running an ECM platform has been too difficult and intricate, because solutions of this kind had to be realized in protracted in-house projects.
Using OXSEED, a solution is now available to customers of any size, who want to use and control enterprise content management - at costs, which can be planned.
However, to ensure long-term success, even on-demand computing requires goal-oriented planning, counseling, introduction, and support. Through the OXSEED services, we and our partners offer services and counseling support for any requirement and type of business to all enterprises using OXSEED solutions today or planning to do so in the future. In short, this unique service portfolio enhances the value-adding potential for your specific ECM application and secures your competitive edge.
Together with our partners, we offer services tailored to meet your needs:
Custom Project Strategy
No organization is like the other. Through the OXSEED on-demand platform, we provide a solution for enterprise content management (ECM), which is as unique as your enterprise. Our expertise in OXSEED counseling is based on a profound knowledge of ECM and years of experience helping customers on their road to success. Our services deliver the best benefits in any combination and, moreover, integrate with the solutions of our partners – for the maximum of success in your very specific business environment.
ECM Counseling
We offer individual consultancy services for the introduction of OXSEED, which pay off for you from the business and technical viewpoint. We use a number of proven, solution-oriented methods and tools to ensure project success. Resulting from years of project and counseling experience, we have gained a holistic view of strategy, organization, the people in the process, and technology. For the introduction of ECM projects, we have developed a standardized process model as a guideline for you to use. The methodology ensures a targeted, solution-oriented execution of all phases of the project. All building blocks combine perfectly and each is per se an encapsulated Subproject with goals and success clearly defined as target milestones.
System Roll-Out Services
"The best ECM is one that integrates – with our processes and operations!" – The OXSEED on-demand platform fulfills this promise. The platform is easily integrated in your existing working environment. For this purpose, OXSEED provides the OXSEED SDK, a powerful interfacing framework. The OXSEED SDK bundles various Web services into one interface. This makes it possible to integrate OXSEED at any functional level. For the introduction and operation of OXSEED to succeed, we offer a palette of services: the professional services, education, and support services.
Partnerships
We cooperate with leading technology and services partners, which make optimal use of our experience and thus deliver services, which are truly complementary to OXSEED. We gladly inform you about the services, which fit you and your enterprise best. Small-scale businesses with few OXSEED users strive to get the most out of their technology investments. A large-scale global enterprise with a complex internal structure, which operates in many countries and using many languages, certainly needs to administer thousands of OXSEED users. No matter what your business requirements are, we gladly support you.
Capturing Services
As a very important component of our solutions for business process outsourcing, we offer Capturing Services, which we deliver in joint with our capturing partners. Scanning and capture, and the digitizing of mail, incoming invoices, or personnel documents is truly a matter of trust, which we handle with the highest level of security. Our capturing services include basically the following processes:
- Transport logistic
- Document preparation (un-stapling, cleaning, smoothing, etc)
- Document sorting
- Digitizing, resp. scanning
- Automatic and manual classification and indexing
- Preliminary data entry
- Physical storage
- Destruction (according to legal regulations)
