The industry-specific on-demand solutions of OXSEED are tailored to the requirements of electricity, gas, and water suppliers. OXSEED’s solutions address energy producers, measuring and metering services, waste management services and aim to help optimize their business processes throughout the complete value chain. Besides process automation, OXSEED also offers specific BPO scenarios for enterprise report management, compliance, and archival according to auditing requirements.
Today, there is no industry undergoing such a complete transformation as the supply services: High rising energy prices, politically instable environments, forseeable supply shortfalls, and, to some extent, out-dated supply networks require high investments in new, preferably renewable energy sources and infrastructures. Furthermore, especially in Europe, but also in the USA, legislative measures for liberalization are beginning to take hold. In particular, the separation of power producers and suppliers lead to more competition. Mergers, alliances, partnerships leverage the opportunities to hold or gain market share. Many large suppliers increase their customer base through smaller regional and local energy producers or through international expansion, while regional suppliers strive to increase their range of products and services.
Our on-demand and BPO solutions based on the OXSEED ECM platform help suppliers optimize the management of facilities and the efficiency of their maintenance. OXSEED solutions support the cooperation with regulatory authorities and enforce content security and change control with respect to regulatory requirements. OXSEED offers key benefits in the area of customer service, which lead to a higher customer satisfaction and a strong foothold in the competition.
Selected OXSEED usage scenarios for the supply and waste managements services include:
- Invoice processing
- E-billing
- CAD integration
- Electronic personnel information
- Plant management
- Utlity management
- Customer correspondence
- Customer field service
- E-mail archival
- Accounting archival
- Financial accounting and General Ledger
- RIVA migration
- SAP integration
- GIS support
- Legal department
- Contract management
- Online sales
- Metering processes
- Opportunity management
- Partner management
- Procurement
- CRM integration
- Electronic customer information
- Maintenance and repair
- Ticket management
- Facility management
- Maintenance and operation
- Enterprise report management / COLD
- Metering processes
- Real estate and right of way management
- Enforcement of standards, procedures, and policies
- Construction
